Privacy Policy

1. Information we collect

We collect only what we need to provide and improve the Service:

• Account information: your email address and authentication details when you create an account.
• Playlist data: the playlist URLs or Xtream Codes credentials you choose to add. These are encrypted before storage and are used only to load your library.
• Usage data: profiles, favorites and continue-watching positions you create within the app, so we can sync your experience.
• Billing data: if you subscribe to Premium, payments are processed by our payment provider. We do not store full card numbers on our servers.
• Technical data: basic device and log information, and approximate location derived from your IP address for currency and regional display.

2. How we use your information

We use the information we collect to operate the Service, including to:

• Authenticate you and keep your account secure.
• Load and organize the playlists you import.
• Sync favorites, profiles and progress across your devices.
• Process subscriptions and send service-related communications.
• Diagnose problems, prevent abuse and improve performance.

3. Playlist credentials & security

Your playlist URLs and Xtream Codes credentials are sensitive. We encrypt them before they are stored and use them solely to retrieve your media library on your behalf. We never sell or share these credentials. We apply industry-standard safeguards, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies & advertising

We use cookies and similar technologies to keep you signed in and to understand how the Service is used. Our website may display advertising provided by third parties, including Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits. You can opt out of personalized advertising by visiting Google Ads Settings, and learn more about cookies and choices at aboutads.info.

5. Sharing your information

We do not sell your personal information. We share data only with service providers that help us operate the Service — such as hosting, authentication and payment processing — and only to the extent necessary. We may disclose information if required by law or to protect our rights and the safety of our users.

6. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. You can delete your account at any time from your account settings, after which we remove your personal data, subject to any legal obligations to retain certain records.

7. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

8. Children’s privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes may be communicated through the Service. Your continued use after changes take effect constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy or how we handle your data, reach out through our contact page or email us at support@nyxia.tv.